HNY Portfolio

— THE ASK

Transform the UK’s electricity balancing platform to support a net-zero grid.

Achieved by replacing outdated legacy control room tools.

— MY ROLE

Lead Designer

4 parallel design workstreams

End-to-end ownership from discovery → delivery → go-live
Lead cross-disciplinary teams (BAs, client designers)
Define design direction & stakeholder alignment across teams

— THE GOAL & CHALLENGE

Run the UK on 100% renewable energy by 2035

However, current operating tools are not built for it.

There is a critical gap between future operational complexity & the tools Today.

— WHERE WE WERE

As of June 2025

OBP is Live with 10+ tools in the Control room
& I led the design delivery on 6 of them.

Through delivering at this scale, I identified a recurring challenge:

In a programme where speed and accuracy are critical,
this process becomes a real operational risk.

— THE OPPORTUNITY

How I accelerate design deliverables with AI-Led user research

— MY APPROACH

Control Room Simulation Platform

Develop interactive web apps of our proposed tools, simulating real control room scenarios.

What the users sees

What the delivery team sees

“You have completely moved the needle for me in my understanding of what was possible from wireframe testing” Mark Williams, Design Director

“The most impressive thing I’ve seen this year. You have completely changed how we scope out requirements!” Bernie Dolan, NESO Principal Manager

“I look forward to these simulation every week, it gets me excited to see whats new in OBP” Tejas Badami, User

Proven through live tools

CONSTRAINT MONITOR

6 → 9 NPS

UNIT LIBRARY

6 → 9 NPS

STABILITY PATHFINDER

9.4 NPS

MW DISPATCH

8.5 NPS

These tools, directly contributed to OBP’s 2025 performance:

+17.6% revenue growth, 30% higher programme profitability & exceeding the $20M stretch target.

— PROGRAM IMPACT

Scaled programme wide!

Trusted by NESO’s Principal Product Manager & Design Director to define and scale this approach across OBP

Now adopted across 6 Front-end teams.

This is how I transformed design delivery at NESO through AI-led user research at scale.

“This has fundamentally transformed how design operates across OBP. Thank you for upskilling & embedding this across OBP.” Michael Evans, NESO Design Director

“This has strengthened our discovery process - ultimately leading to a better performing agile programme delivery!” Mei-Shiang Shen, Senior Product Consultant

“Hilary builds first-of-its-kind tooling that ensures Control Room adoption” Chi Ho Lam, NESO Lead Product Manager

100+ Journeys to One: Rebuilding DEFRA’s eHMI Platform

Automation Tools

Formulae AI Optimiser